Made to Order

Poolside Gossip is an exclusively direct-to-consumer brand with a unique made-to-order model. You can select from our curated collections, mix and match your bikini separates or even create your own bespoke colour combinations*. Once your order is received, please allow 10-14 days for production of your costumes. Customers will be notified when an order is ready for despatch.

 *Bespoke designs are not eligible for refund.

Deliveries

Posting & packaging £4.95

Pricing outside UK - available on request (customers responsible for all taxes / duties).

Timescales for delivery will vary depending on location.

Returns

Whilst we hope you love your swimwear so much you won't want to let it go, we appreciate there are occasions when you will need to return an order. Below is our returns policy but please do contact us on hello@poolsidegossip.london with any questions or to organise a return:

1. Made to Order pieces directly from the collection are eligible for a full refund
2. Bespoke colour combinations are not eligible for a refund
3. Bespoke designs are not eligible for a refund but include one exchange and / or one round of alterations if required.

Please return unwanted items within 21 days of receipt. Items should be unworn, unwashed and have original tags and any hygiene seals still attached. We reserve the right to refuse returns items that have been worn, soiled, laundered of altered.

Please enclose a copy of your returns form with your package.

Shipping costs are non-refundable and any taxes or duties associated with your return are at your cost.

Please obtain proof of postage with a reference/tracking number from the Post Office. We cannot issue refunds on products we don't receive. Please email hello@poolsidegossip.london with your tracking number.

Refunds can take up to 10 working days from receipt

Returns should be sent to:

Gossip Box

PO Box 75942

London

NW26 9NQ

Poolside Gossip Colours

We have made every effort to display our colours as accurately as we can but some of them are so bright and fabulous that they can vary across computer screens. Therefore alas we cannot guarantee the accuracy of your screen in representing our colours.

Exchanges

We are unable to offer direct exchanges, so please place a new order for the item you would like.